Frequently Asked Questions
Everything you need to know about our premium hair extensions and services.
What is the quality of the hair extensions?
We exclusively offer 100% Remy human hair, ensuring that all cuticles are intact and aligned in the same direction to prevent tangling and maintain a natural shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Can I color or heat-style the hair?
Yes, because our products are made from real human hair, they can be curled, straightened, and dyed. However, we recommend consulting a professional stylist to maintain the hair's longevity.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on hair extensions that have been removed from their original security seal.
How do I choose the right shade?
You can use our online Color Match tool or email a photo of your hair in natural lighting to our experts for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installment plans through Afterpay and Klarna.